qiitp - Front Desk

Step by step Template.

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In this tutorial we will take you through a step by step guide to setting up and completing an order through the Cabinets Online System.

  1. Fill in the customers First Name.
  2. *IMPORTANT* Fill in the customers Last Name. This will be the name given to the order.
  3. Notes are for any information that you would like to be able to look back on.
    They apply to the your customer and can be in regards to more than 1 room.
  4. Select a Referral method.
    This can help you keep track of your most effective means of referral.
  5. Click Save.

Once this information has been completed you will be automatically sent to the next stage of create your job - Adding a Room


  1. Name your Room.

  2. Enter in the Product Design.

  3. Select Save to move on to Dimensions.

Click the menu bar at the right hand side of the Hardware section and select edit. 

  1. The default Drawer hardware applied to the room.
  2. The default Inner Drawer hardware applied to the room.
  3. The default Door hinges applied to the room.
  4. The default Lift mechanisms.
  5. the default Adjustable Legs and heights to suit kick height

How does it work?

It means that the best height drawer to fit each individual height, from the specified brand, will be selected. This applies when you first add/open the drawer cabinet. If you change a drawer height, it may no longer be the most suitable, but there will be a "best fit" size suggested.

If you change brand after quoting, you can go back to this page and change it. It will then run through all the drawers already in the room and refresh them, using the same calculation process.

1. Select Edit in the Handle-less Options menu section.

2. Select the type of handle-less rail you want in your job.

3. Click Done to save.

For information on the different types of Handle less rail options Click here.

Click Edit on the menu bar on the right hand side. 

Note: The Choose Template option will be available for repeat customers and is totally customisable. 

The following information is critical, not only to help the ordering process run smoothly by auto populating cabinets at the correct sizes (Height x Depths), but also helps our Pre-Production Team have a better understanding of the job when we are checking your order.

What do these dimensions mean?

1. The overall height from Floor to Ceiling

2. The height of the Bulkhead / clearance from cabinet to Ceiling

3. The Fridge clearance height from floor to bottom of Fridge cabinet

4. The distance between the Benchtop and the bottom of the Wall cabinets / Underpanel

5. Is the distance between the Benchtop and the Rangehood cabinet

6. The distance from the Floor and the Bench

7. The Benchtop thickness

8. The distance from the Floor to the bottom of the Base cabinets

9. The depth of the Wall carcass*

10. The depth of the Base carcass*

11. The depth of the Tall / Pantry carcass*


carcass* - Door not included in depth measurement

cabinets depths always refers to the measurement from the wall to the front of the carcass which includes any back scribes.

eg. 560 Base cabinet with 16mm back scribe will measure 544 and sit 16mm off the wall. This makes this cabinet 560mm in depth from wall to carcass front.

The carcass heights have been calculated from the dimensions entered above

A. Tall cabinet height  = Overall height (1) - Bulkhead height (2) - Kick height (8)

eg. 2134 = 2400 - 150 - 116

B. Wall cabinets height = Overall height (1) - Bulkhead height (2) - Benchtop height (6) - Splashback (4)

eg. 750 = 2400 - 150 - 900 - 600

C. Base cabinet height = Benchtop height (6) - Benchtop thickness (7) - Kick height (8)

eg. 750 = 900 - 34 - 116

If these finals values do not match your carcass heights, the field entered above from 1-8 have been entered incorrectly. This will cause issues later on in our Pre-Production process.


Click on the menu bar on the right hand side of the instructions section and select edit.

Type in any special comments that apply to the room. These include things like 2 Pac paint colour (if specifying something like a Dulux colour), contrasting edge colour, if all panels have been oversized for scribing, etc.

Click Save.


A Style is the type of product used for each application: Doors, Drawer Fronts, Panels, Open Cabinets, Kicks Fronts, Bulkheads, Roller Shutters , Glass Shelves and Inserts, Capping, and Cabinet Carcass.

This article will run through the process of how to specify materials/colours into the styles page.

You will need to create a Styled item for each application (Doors,Drawers,Panels etc)


Click on the menu bar on the right hand side and select add style.

From the top:

You will specify a style by selecting a series of options.

  1. Styled item is what the style will apply to.
  2. Style is the brand of the material.
  3. Range is a collection of sub-catagories within the brand. It is normally a combination of colour pattern (ie. solid or woodgrain) and the finish/texture of the material.
  4. Colour/Finish is what you are likely to know the colour as.
  5. Edge/Face-profile is where you select the type of edge to be applied if it is a melamine style or door profile name for a thermolaminated/cut & route door. For more information on Thermolaminated and cut and route doors click here.
  6. Paint is for selecting the paint colour and gloss level if you are specifying a 2 pac style. For More information on specifying 2 pac paint styles click here.
  7. Bank Drawers is a tick box for specifying thermolaminated/cut & route drawer cabinets to be Banked. 

If you require a Feature Style-Item (eg. Two different Doors) Repeat Add a  Style for the required Item. The First Style-Item set will be the default style for the Room.


To change Default Style refer to How do i change the default style?

Above is an example of a Door style filled out.

And the Styled item is complete.

Now that the style is added, you will need to add styles for the other Styled items in your job (eg. Drawer Fronts, Panels, etc.).

If these items are in the same style as the first one, follow these steps to streamline the process.

Before Adding cabinets Make sure the numbering on your order matches the numbering on the plan that you provide us. We are more than  a cut to size company, we have a pre production department who will look over your job with a fine tooth comb to make sure there are no design floors and that the order correctly matches the plans.  For more information on this click here.

Select  Add Cabinet/Panel 

Choose the cabinet range. ie base, wall, tall etc

Choose cabinet type. ie Door, drawer, open etc

Choose the appropriate cabinet.

Populate the dimensions of the cabinet.

(if you setup the room dimensions correctly this should be a breeze as you should only have to enter the width of the cabinets)

Double check your Hardware is correct then exit via the "X" at the top right hand corner.

Cabinet added!!

Repeat these steps until you have populated your order.

Why does Cabinets Online need the Contact information?

Mandatory Information. The following information is crucial for the delivery method later on in the order.

Customer - The end user, this is used for Warranties and Delivery.

Supplied Hardware has a limited lifetime warranty and is tied to the Customers address.

Deliver to - An alternate delivery address. (eg. If it is for a rental, then the site address or if you are getting it delivered to your showroom)


Contact's Optional For Project Management

Installer - If you are contacting an installer. (You can also save favourites if you will be regularly using a contact.)

Contractor/Builder -

Plumber & Electrician - Again, if you are using a contractor.

Logistics - The delivery contractors. (This contact is normally entered by us.)

Other -

To add another contact follow these steps.

Whether you are uploading a digital drawing or just an image of your hand drawing, and anything in between. This article guides you through the process of attaching the file.

Select upload drawing.

  1. Make sure you are on the Jobs page and you can see the room you want to upload the drawing to.
  2. Click the menu button.
  3. Select Upload drawing.
  1. Add a description to your drawing (optional). This is the name that will be given to the drawing, otherwise it will adopt the name of the file.
  2. Click Browse to find the file to upload in File Explorer.
  3. This is the upload progress bar.
  1. Follow the path to the folder where you keep your job files/drawings.
  2. Select the file you want to upload. (Do NOT choose the Report.mdb/Proposal.mdb here, that is for importing the cabinets for pricing)
  3. Click Open (or just double click on the file in the previous action).

If you are uploading a CAD drawing file please compress the file (eg.create a .zip file) and upload the compressed version. This can also be done to combine multiple drawings, like scans or jpg's, into 1 file.

When you have a drawing that contains multiple rooms, and you order all of those room together. You only need to upload the drawing to 1 of the rooms.

For more information on drawings click here.

Get to the appliance page for a room by:

  1. Selecting the room you want to add the appliance to
  2. Clicking on the appliance icon.

Select add appliance from the menu bar on the right hand side.

Select the appliance being uploaded, and save.

Select the brand of the appliance from the list and save.If the Brand doesn't appear, scroll down and select "More brand options" to expand the list. If it still doesn't appear, select "Add a new product." 

Add a new product by clicking the button.

Add in the model number and the product name.Then save.

Enter the appliances dimensions and the url link.(copy and paste link)

Appliance entry complete. Repeat steps for each appliance.

Click the Delivery icon at the top of the page.

Select the mode of delivery. 

  1. The zone is what defines the initial price of delivery, it should be automatically selected based on the Delivery Address in you Contacts page.
  2. Click this button to choose from additional rooms (if applicable) in your job.
  3. Extra Cabinets occur when a job contains more than 18 cabinets and is automatically generated by counting the cabinets from each room included.
  4. Stairs should be included when there is a multi-level dwelling where the cabinets will be taken up the stairs (external or internal). Do not select if there are only a few steps to the door.
  5. Additional Stairs should be used in conjunction with Stairs (#4). Enter the number of flights after the first.
  6. Elevators/Lifts should be selected when they are required to use in delivery.

Cont.

  1. Difficult Access - refer to the description on screen.
  2. Specify the number of Benchtop slabs that are to be delivered to site.
  3. Select Small Delivery 1-5 when there are 5 or less cabinets in total to deliver.
  4. Ferry is when the delivery to to an address requiring the Ferry to be taken. (ie. Stradbroke or Macleay Islands)
  5. Select Small Delivery 6-10 when there are between 6 and 10 cabinets in total to deliver.
  6. Type any special Instructions that are required for the delivery.


  1. This contains the bulk of your delivery information. For this example there are Benchtops to be delivered, the site has Difficult Access and the Ferry will need to be taken. The Instructions are to leave the delivery in the garage.
  2. This is the total cost of delivery (ex GST). It will include your markup if you have applied one.

If pick up option is selected just click save.

Select the jobs tab at the top of the screen.

Click on the menu button on the right hand side of the Job tab and select order.

This is the last chance to check your order before it is placed. Once checked and correct please tick the confirmation. Congratulations your job is ordered.

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